Questions sellers ask
Plain answers about marketplace payouts, deductions and how OrderLens works.
What can OrderLens do for an online seller?
OrderLens is one place for the business side of selling online. It shows what every order really earned and what payment is still to come, profit by product, where every parcel ended (delivered, returned or RTO), what to reorder, what you owe each supplier, and what you will keep at a given price before you list. New tools are added regularly, based on what sellers ask for.
Why is my marketplace payment less than my sales?
Your sales figure is what customers paid. Before the money reaches your bank, the marketplace takes off customer returns, RTO parcels, forward and return shipping, its commission and fees, and two taxes: TCS and TDS. Payments also arrive on their own cycle, so part of a month’s sales is still to come. OrderLens lists every one of these lines so you can see exactly where the difference went.
What are TCS and TDS deducted from my payout?
TCS (tax collected at source) is taken under GST and deposited against your GSTIN. TDS (tax deducted at source) is taken under income tax and deposited against your PAN. Neither is a marketplace fee: TCS counts towards the GST you owe, and TDS towards your income tax. OrderLens shows them separately so they are not mistaken for costs.
What is RTO, and how is it different from a return?
RTO (return to origin) means the parcel never reached the customer. It was refused, or the courier could not deliver it, so it comes back to you. A customer return means the customer received the item and sent it back. They are charged differently, so OrderLens counts them separately.
Which file do I need to download from my seller panel?
The payment (settlement) report, and the orders report if you want order statuses as well. You download them from the payments and orders sections of your seller panel, then upload them to OrderLens.
Which marketplaces does OrderLens work with?
OrderLens is built for sellers on Meesho, Flipkart, Amazon, Myntra and Snapdeal, and shows all of them in one statement. When you ask for access, tell us which marketplaces you sell on and we will set up your account for them.
How do I find my real profit per product?
Upload your payment files, then enter what each product costs you to buy and pack. OrderLens takes the money each order actually earned, subtracts your cost, and shows profit for every product. A product with no cost entered shows as “not set”, never as a fake 100% margin.
Do you need my marketplace login or OTP?
No. OrderLens never connects to your seller account and never asks for a password, OTP or bank details. It only reads the files you download and upload yourself.
Is my data safe?
Each business’s data is kept separate inside the database so no other account can read it. It is encrypted while it travels and where it is stored, there are no ads or trackers, and your data is never sold. You can delete it at any time.
Is OrderLens free?
Yes, it is free while it is early. If that ever changes, existing users will be told well in advance.
Can OrderLens replace my accountant?
No. It shows you clearly what you earned and where the money went, which makes your accountant’s work easier. But its figures are a decision aid, not certified accounts or tax filings.
How do I get access?
OrderLens is invite only for now. Email support@orderlens.shop with the marketplaces you sell on and we will set up your account.
Still stuck? Write to us. A person reads every email.