Privacy policy

What we collect

• Your account: your email address and password. The password is stored scrambled, so nobody can read it, not even us.
• Files you upload: the payment and order reports you download from your seller panels, and the figures worked out from them.
• What you type in: product costs, packaging, vendors, store names and settings.
• Basic technical logs: like IP address and browser type, which our hosting keeps for a short time for security.

OrderLens works with your business figures: orders, payouts, fees and returns. It does not need your customers’ names, phone numbers or addresses, and never uses them for anything. (Meesho’s reports, for example, contain none; the closest they come is the customer’s state.)

What we never ask for

Your marketplace login, OTP, bank account details, card details or Aadhaar. If anyone asks for these in our name, it is not us.

Why we use it

Only to show you your own statements, profit and payouts, and to answer you when you write to us. We do not use your data for advertising, and we do not sell, rent or trade it to anyone.

Where it is kept

On secure cloud servers run by our hosting and database providers, who store it on our behalf and may not use it for anything else. It travels over an encrypted connection (HTTPS) and is encrypted where it is stored. Each business’s data is kept separate inside the database, so one account can never read another’s.

Who can see it

Only you. We look at an account’s data only to help you when you ask, or to find and fix a problem with the service. We will share data with authorities only if Indian law requires it.

Cookies and tracking

There are no advertising or analytics trackers on OrderLens. Your browser keeps your sign-in session, so you stay logged in, and a few display choices such as light or dark theme and how many rows a table shows. These stay on your own device.

How long we keep it

For as long as you have an account. We keep a private copy of each uploaded file so your numbers can be rebuilt if a calculation is ever corrected. Clearing a store’s data in the app deletes that store’s files.

Your choices

• See and correct your data at any time inside the app.
• Clear any store’s data yourself from the Upload page (“Clear this account”).
• Ask us to delete your whole account by writing to support@orderlens.shop from your sign-in address. We delete everything and confirm by email.

Changes

If this policy changes in a way that matters, we will update the date above and email you before it takes effect.

Questions or complaints

Write to support@orderlens.shop. See also how we keep your data safe and our terms of use.